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Service Desk Concepts
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Customer Centric Strategy
Type: Supplemental
Year: 2024
Member of: Service Desk Concepts
Contributors: Kerri Shields
Description: Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric, but they fall short in connecting this concept throughout all functional areas of the business. While it is important to offer superb customer service, being customer centric is… more
Full Text: CC BY-NC-SA 4.0 except where otherwise noted …
People and Information Systems 1.6
Type: Supplemental
Year: 2019
Member of: Service Desk Concepts
Description: Information Systems for Business and Beyond – First Canadian edition introduces students to the concept of information systems, the components of information systems, their application to business, and the impacts of their use on business and society. This book is written as an introductory text, meant for those with little or no experience with computers or information systems.
Full Text: “ Chapter 9: The People in Information Systems ” from Information Systems for Business and Beyond (2019) by David Bourgeois is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License , except where otherwise …
Customer Service Management I (HTM131-06)
Type: Supplemental
Year: 2019
Member of: Service Desk Concepts
Contributors: Steven R. Van Hook, Velda Arnaud
Full Text: This course content is offered under a CC Attribution Non-Commercial Links to an external site. license. Content in this course can be considered under this license unless otherwise …